> For the complete documentation index, see [llms.txt](https://buddy-x-ai.gitbook.io/help-centre-en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://buddy-x-ai.gitbook.io/help-centre-en/faq.md).

# FAQ

<details>

<summary>Why didn’t my bot open both long and short positions?</summary>

Make sure you have at least **20 B-Points**, meet the exchange’s minimum order size, and that both **“Enable Long First Order”** and **“Enable Short First Order”** are switched on in **Cycle Settings**.

</details>

<details>

<summary>Why didn’t the bot take profit at the highest percentage?</summary>

The exchange orderbook may cause **slippage**. BuddyXai always aims for the best ROE, but execution depends on liquidity conditions.

</details>

<details>

<summary>Why are my profits different between the exchange and BuddyXai?</summary>

Different report timings and **funding fees** from exchanges can cause slight variations. Check the *Realized PnL* in your exchange order history for the most accurate data.

</details>

<details>

<summary>What happens if my B-Points drop below 20?</summary>

The bot will automatically **disable Cycle Strategy** and stop opening new first orders until you top up your B-Points balance.

</details>

<details>

<summary></summary>

</details>

<details>

<summary></summary>

</details>

<details>

<summary></summary>

</details>

<details>

<summary></summary>

</details>

<details>

<summary></summary>

</details>

<details>

<summary></summary>

</details>

<details>

<summary></summary>

</details>

<details>

<summary></summary>

</details>

<details>

<summary></summary>

</details>

<details>

<summary></summary>

</details>

<details>

<summary></summary>

</details>

<details>

<summary></summary>

</details>

<details>

<summary></summary>

</details>