> For the complete documentation index, see [llms.txt](https://buddy-x-ai.gitbook.io/buddy-x-ai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://buddy-x-ai.gitbook.io/buddy-x-ai-docs/function-related-questions.md).
# Function Related Questions
What is the function of Cycle Strategy?
When **Cycle Strategy** is turned **ON**, the bot will **automatically open a new first order** for an activated coin after the previous position has taken profit (TP).
If **Cycle Strategy** is turned **OFF**, the bot will **not** open a new first order after the coin hits TP — trading for that coin will stop until you manually start it again.
How to enable Google Two-Factor Authentication (2FA) in BuddyXai
Google 2FA in BuddyXai adds an **extra layer of security** to protect your account.\
You **must** enable it before making any withdrawals.
#### Steps to Enable:
1. Open the **BuddyXai App** → **User** → **Settings**
2. Tap **Google Two-Factor Authentication**
3. Tap **\[Send]** to receive a verification code via email, then enter the code
4. Tap **\[Copy Key]** and add it to your **Google Authenticator App**
5. Retrieve the 6-digit code from your Google Authenticator and enter it in BuddyXai
6. Tap **\[Bind]** to complete setup
✅ Once bound, your account will require this Google Authenticator code for extra security.
What is the estimated time to receive a USDT withdrawal from BuddyXai?
After you submit a withdrawal request in BuddyXai, you will receive an **email notification** confirming the request.
* Withdrawals are normally processed **within 24 hours**.
* If you have not received your USDT after 24 hours, please contact our **official support** on Telegram: `@BuddyXai_Admin` *(look for the BuddyXai logo next to the name)*.
💡 Always ensure you are contacting the **official** support account — BuddyXai will never DM you first or ask for your password/verification code.
What is the function of “Double the First Long Order” / “Double the First Short Order”?
This feature is designed to help meet the **minimum order size requirements** set by exchanges.\
It applies only to **doubling the first order** in your trade sequence.
**Example:**\
If your **First Order (FO)** for CRV is set to **2 USDT**:
* **Normal setting:**\
1st order – 2 USDT\
2nd order – 4 USDT\
3rd order – 8 USDT\
4th order – 16 USDT
* **With “Double First Order” enabled:**\
1st order – **4 USDT**\
2nd order – 4 USDT\
3rd order – 8 USDT\
4th order – 16 USDT
***
For recommended settings, check the official guides:
* **OKX:** buddyxai.com/setting-okx
* **Bybit:** buddyxai.com/setting-bybit
* **Binance:** buddyxai.com/setting-binance
What is the function of Logs?
The **Logs** section is a record book that tracks the **status and transactions** of your activated coin(s), including:
* Buy and sell orders
* Order amounts
* Average prices
* Error messages
**New Feature:**\
You can now search for a specific coin in the **Logs** by using the search bar at the top right.
Why isn’t my bot opening trades?
If your bot is not opening any trades, please check the following:\
• Make sure your **API key** is correctly connected and has both “Read” and “Trade” permissions.\
• Verify that your selected trading pair is **available and active** on your exchange.\
• Ensure your account has **enough balance** to open a position based on your configured first order size.\
• Check if **Anti-Waterfall** protection or **cooldown mode** is temporarily preventing new entries.\
• Review your strategy settings to confirm that indicators (MACD, EMA, RSI) are not in a “wait” condition.
Why can’t I start more bots?
Each membership tier has a limit on the number of bots that can run simultaneously.\
If you have reached your limit, you must **upgrade your tier** or **stop an existing bot** before launching another.\
Also, make sure your **B-Point balance** is above 20 — if it drops below that threshold, new bots cannot start.
My bot stopped automatically — what happened?
There are several possible reasons why your bot may have stopped automatically:\
• Your **B-Point balance** fell below **20**, causing the system to pause operations.\
• Your **API key** was revoked, expired, or changed on the exchange.\
• The system detected **abnormal market volatility** and activated the **Anti-Waterfall safety mode**.\
• Your **exchange wallet** has **insufficient margin or USDT balance** to open or maintain positions.\
• You **manually paused or closed** the bot.\
• The **exchange experienced temporary service interruptions** or network maintenance.
You can review the **Bot Logs** to identify the exact reason and **restart the bot** once conditions are normal and sufficient balance is available.
How can I check the reason my bot stopped?
Go to **Dashboard → Bot Management → Bot Logs.**\
Each log entry records system actions, including order triggers, cancellations, or safety pauses.\
If the reason is unclear, you can contact the **BuddyXai Support Team** and provide your bot ID and timestamp for review.
Why do I see an error saying “Interface restricted, please refresh”?
This message appears when your connection to the exchange API is temporarily rate-limited.\
Wait a few minutes and refresh the page.\
If it persists, reduce the number of active API requests or reconnect your exchange key.
Why do my bots show “API connection failed”?
This means your API key has lost authorization or network access.\
Check if:\
• The API key has been deleted or edited on the exchange.\
• The IP restrictions have changed.\
• The exchange is performing maintenance.\
After confirming, reconnect your API key in BuddyXai’s **Exchange Settings** section.
Why does my bot keep missing entry signals?
If a bot skips trades, it may be due to one of the following:\
• Signal filters (MACD, EMA, RSI) did not align for confirmation.\
• Price moved beyond your entry condition before the system placed the order.\
• Anti-Waterfall or Limit Entry Mode temporarily delayed execution.\
Adjust your strategy parameters or widen the signal range for higher trading frequency.
Why are my positions not showing correctly in the dashboard?
This can happen if the exchange API synchronization is delayed.\
Click “Refresh Data” or wait a few minutes for automatic synchronization.\
If positions still do not appear, check that your API key permissions allow trade and position data access.
Why am I seeing a delay in profit updates?
Profit data is updated after each confirmed trade cycle.\
If a trade remains open, profit will not show until the position closes.\
In some cases, minor delays may occur due to exchange data synchronization intervals.
Can I restart a bot after closing it?
Yes. You can restart any bot at any time.\
When restarted, the bot will begin a new trading cycle with the parameters saved in your configuration.\
Previous trading history remains stored for record purposes.
What happens if I lose internet connection while trading?
Nothing will be affected.\
All bots run on BuddyXai’s **cloud servers**, not on your local device.\
Your strategies continue operating normally even when you are offline or logged out.
What should I do if my exchange is under maintenance?
If your exchange is temporarily unavailable, your bots will automatically pause new trades until the exchange resumes service.\
Existing positions remain open and will be managed once connectivity is restored.
Why can’t I edit my bot’s parameters while it’s running?
Certain core settings (such as strategy direction or leverage) are locked once a bot is active to prevent errors.\
You can pause or stop the bot first, adjust your parameters, and then restart it safely.
What does “API verification failed” mean?
This means the system could not authenticate your API key.\
Double-check that your key and secret were copied correctly and that your exchange allows BuddyXai’s API integration.\
If the issue continues, delete the existing key and generate a new one.
Why does my bot stop after one cycle?
If your bot is set to “Single-Cycle Strategy,” it will automatically stop after completing one full trade sequence.\
You can switch to “Loop Mode” if you want it to continue trading continuously.
What should I do if I encounter a technical error message?
Take a screenshot of the error message and note the time it occurred.\
Then contact **BuddyXai Support** via the Support Hub or Discord.\
Provide your account email, bot ID, and error details for quick troubleshooting.
Why do I see “Insufficient balance” errors even though I have funds?
Ensure your available balance is not locked in open positions, pending orders, or other bots.\
Also verify that your exchange minimum order size matches your configured first order amount.
What happens if I accidentally close the BuddyXai app or browser?
Your bots will continue running normally on the cloud server.\
You can log back in anytime to view your live status, profits, or modify configurations.
How can I report a bug or performance issue?
20. If you encounter a system bug or irregular behavior, report it through the **Support Hub** or **Discord Community**.\
Provide screenshots, bot ID, and a short description.\
The BuddyXai technical team will investigate and assist promptly.
Why is my bot showing “Paused by System”?
This status usually means:\
• Your **B-Point balance** dropped below **20**.\
• Your **exchange wallet** has **insufficient USDT or margin balance** to continue trading.\
• The **Anti-Waterfall protection** was triggered due to extreme volatility.\
• **Exchange connectivity** temporarily failed or experienced maintenance.
Once the issue is resolved — such as topping up B-Points or ensuring enough balance — the bot will **resume automatically** or can be **restarted manually** from the dashboard.
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