> For the complete documentation index, see [llms.txt](https://buddy-x-ai.gitbook.io/buddy-x-ai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://buddy-x-ai.gitbook.io/buddy-x-ai-docs/customer-support.md). # Customer Support ## 📞 How to Reach BuddyXai Support We’re here to help — whether you’re stuck, found a bug, or just have a question. *** ### 📬 Contact Channels * **Email:** * **Live Chat:** Monday–Friday, 9:00 AM – 6:00 PM (UTC) * **Discord:** * **Official Forum:** *** ### ⚠️ Stay Safe — Avoid Scams BuddyXai **official support will NEVER**: * ❌ Message you first (no unsolicited DMs) * ❌ Request money from you * ❌ Ask for your email address * ❌ Ask for any verification code * ❌ Send links to unknown or phishing websites If someone does any of the above, it is **NOT** official BuddyXai support. *** ### 🧩 Before You Contact Us To help us resolve your issue faster, please include: * A short, clear description of the problem * Steps to reproduce it (if possible) * Screenshots or error messages * Your browser, app version, or operating system (if relevant) *** ### ⏱️ What Happens Next * We aim to respond within **24 hours on weekdays** * Complex issues may take longer — but we’ll keep you updated * Urgent bugs are prioritized, and affected users will be notified *** ### 💡 Thanks for Your Feedback Your feedback helps us improve.\ Even if it’s a bug — we’re glad you told us. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://buddy-x-ai.gitbook.io/buddy-x-ai-docs/customer-support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.