> For the complete documentation index, see [llms.txt](https://buddy-x-ai.gitbook.io/buddy-x-ai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://buddy-x-ai.gitbook.io/buddy-x-ai-docs/account-and-security.md).

# Account & Security

<details>

<summary>How do I create and link my BuddyXai account?</summary>

You can register directly on the BuddyXai App or website using your email address.\
Once your account is created, log in and go to “Exchange Settings” to link your exchange API for live trading.\
The linking process is secure and only requires API keys from your exchange — no personal wallet access is needed.

</details>

<details>

<summary>How do I link my exchange API safely?</summary>

Go to your exchange’s API Management page and create a new API key.\
Enable only the **“Read”** and **“Trade”** permissions.\
Do **not** enable withdrawals.\
Copy the API key and secret, then paste them into BuddyXai under the “Connect Exchange” section.\
All keys are encrypted and stored securely on BuddyXai’s servers.

</details>

<details>

<summary>Can BuddyXai withdraw or transfer my funds?</summary>

No. BuddyXai cannot withdraw, move, or access your funds directly.\
The system only sends trading instructions to your exchange using your authorized API key.\
Your assets always remain in your personal exchange account.

</details>

<details>

<summary>What happens if I revoke my API key from the exchange?</summary>

If you delete or disable your API key on the exchange, BuddyXai will immediately lose access to your trading account.\
All bots connected to that exchange will stop automatically until a new key is added.

</details>

<details>

<summary>Is my API information stored securely?</summary>

Yes. All API credentials are protected with advanced encryption and stored in isolated secure environments.\
BuddyXai complies with international data protection standards to ensure user privacy and account safety.

</details>

<details>

<summary>Can anyone else access my BuddyXai account?</summary>

No. Your account is protected by your registered email and password.\
To enhance security, it is strongly recommended to enable two-factor authentication (2FA) once available.

</details>

<details>

<summary>What happens if I forget my password?</summary>

You can reset your password directly from the login page by selecting “Forgot Password.”\
An email with a secure reset link will be sent to your registered address.\
After resetting, your bots and API connections will remain intact.

</details>

<details>

<summary>Does BuddyXai keep my funds or handle custody?</summary>

No. BuddyXai is a software automation platform and never acts as a custodian.\
All funds remain in your own exchange account.\
BuddyXai only communicates with the exchange to execute buy or sell orders on your behalf.

</details>

<details>

<summary>Are my trades visible to BuddyXai staff?</summary>

No. Trade data is processed automatically by the system’s AI engine.\
All trading activity and user API keys are encrypted and anonymized internally.\
Staff members cannot access user trade details without authorization.

</details>

<details>

<summary>What should I do if my exchange account is compromised?</summary>

Immediately revoke your API key from the exchange dashboard and contact your exchange’s support team.\
Afterward, generate a new API key and reconnect it to BuddyXai.\
BuddyXai itself does not store or control exchange login credentials.

</details>

<details>

<summary>Does BuddyXai require KYC verification?</summary>

BuddyXai does not handle user funds directly, so KYC verification is not required.\
However, your connected exchanges (such as Binance or BingX) may require KYC for trading or withdrawals according to their compliance policies.

</details>

<details>

<summary>Can I use the same BuddyXai account across multiple exchanges?</summary>

Yes. You can connect several exchanges under one BuddyXai account.\
Each exchange connection operates independently with its own set of API keys and active bots.

</details>

<details>

<summary>What happens if my internet or device disconnects?</summary>

All bots continue to run on BuddyXai’s cloud infrastructure even if you log out, disconnect, or close the app.\
You can monitor, pause, or restart them at any time once you reconnect.

</details>

<details>

<summary>Can I delete my BuddyXai account?</summary>

Yes. You can request account deletion from the Support Team.\
Once confirmed, all data, API keys, and records associated with your account will be permanently removed from the system.

</details>

<details>

<summary>How does BuddyXai protect my privacy?</summary>

BuddyXai uses encryption, secure cloud storage, and strict internal access controls to protect user data.\
Personal information and API details are never shared with third parties.

</details>

<details>

<summary>What security practices should I follow as a user?</summary>

Always keep your exchange account secure, enable 2FA, and never share your BuddyXai login credentials or API keys with anyone.\
Avoid using public Wi-Fi when accessing your exchange or BuddyXai dashboard.

</details>

<details>

<summary>Does BuddyXai have insurance or protection features?</summary>

Yes. BuddyXai includes **Buddy Shield+**, a system-level protection feature designed to reduce losses caused by extreme volatility or exchange-related events.

</details>

<details>

<summary>Can I change my registered email address?</summary>

You can request an email update by submitting a verification request through the Support Hub.\
For security reasons, BuddyXai will verify ownership of both old and new emails before processing the change.

</details>

<details>

<summary>Will BuddyXai ever ask for my private keys or seed phrases?</summary>

No. BuddyXai will never request private keys, wallet seed phrases, or exchange passwords.\
Any message or person claiming to do so is not affiliated with BuddyXai.

</details>

<details>

<summary>How can I contact BuddyXai support for account-related issues?</summary>

You can reach the support team through the following channels:\
• Discord: Join Community

• Support Hub: <https://buddy-x-ai.gitbook.io/support/>

• Website: <https://buddyxai.com>

• App: <https://app.buddyxai.com>

</details>


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